There are configurable Safety settings that help prevent accidentally sending too many emails to a prospect. Each setting has a default value that you can modify/disable when required.
Emails that Klenty stops from sending due to these configurations will be set as Flagged. You can find such emails in the Outbox and overrule individually if you don’t want to effect a change for all your prospects.
To view/edit the safety settings, go to Settings -> Email -> Cadence safety settings
1. Minimum Interval between Emails
The default value of 12 ensures that you don’t send multiple emails to a prospect within a 12-hour window. You can change this value if you want a larger or smaller window, and you can also disable this setting if you do not want Klenty to stop such emails.
2. Do not allow adding the same prospects to multiple Cadences simultaneously
This setting ensures you don’t accidentally add the same prospect to multiple cadences, however, you can turn it off if needed.
3. Do not allow adding the same prospect to the same cadence twice
This setting ensures you don't add the same prospect to the same cadence again.
4. Stop cadence for all prospects in the domain when a reply is received
When enabled, Klenty will stop follow up emails for prospects from the same domain, if one of the prospects replies.
Add your exceptions to prevent this setting from applying to certain domains. For example, commonly used domains like gmail.com, hotmail.com, etc.