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Emails aren't being delivered at the Scheduled Time
Emails aren't being delivered at the Scheduled Time

Delivery windows, intervals, throttling, priority. All fixable.

Vengat Krishnaraj avatar
Written by Vengat Krishnaraj
Updated over a week ago

Suppose you have emails scheduled but are not being sent. In that case, you may have exceeded the daily email limit (500 emails). If you have remaining emails, Klenty will automatically reschedule them to the following day.

Also, the service provider you use may have their internal limits, exceeding which you will not be able to send more emails - this depends on the service providers and your email reputation.

Other reasons why your emails may not be sent as scheduled:

1. Delivery Window

The number of emails sent from Klenty is directly related to your delivery window set up in your step settings. If you have a small delivery window, Klenty sends as many emails as possible ( as per your email interval) and reschedules any remaining emails to the following day in the same delivery window.

2. Email Interval

Klenty has a minimum email interval of 30 seconds and a maximum of 300 seconds (five minutes). The number of emails that Klenty will send from your account depends on the email interval you've set.

3. Multiple Cadences

Suppose you have multiple Cadences running at the same time. In that case, emails will go out from the Cadence that you scheduled first. If you hit the daily email limit or the remaining emails fall outside the delivery window, Klenty will reschedule them.

Tip: When running multiple Cadences, it helps to have a different delivery window for each of the Cadences to ensure that emails go out from all the Cadences.

4. Cadence Throttle

If you have set a Cadence throttle, this will limit the number of first step emails that will go out from a particular Cadence.

5. Holiday calendar

Check if you have selected any specific date or set any custom dates in the Holiday Calendar. Head to Settings > Emails > Holiday calendar to check if you have. All your email campaigns will be paused on the chosen holidays.

6. Mails scheduled with a different email address

If you have recently changed the email address connected to your account, then emails from the outbox will still be scheduled with the old email address.

You can update the email address for those emails. Mails > Outbox > Select all the emails > More > choose โ€œ@ Update From Idโ€ to schedule the emails with the new email address.

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