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Connecting an Email Account
How do I connect my Email Account using SMTP/IMAP?
How do I connect my Email Account using SMTP/IMAP?

And additional instructions for Gmail users.

Preena Francis avatar
Written by Preena Francis
Updated over a week ago

If you’re not using Gmail or Outlook, you can use the SMTP (to send emails on your behalf) and IMAP (to track replies) protocols to connect your email account to Klenty.

You’ll need:

  • Please make sure that your email account has IMAP enabled.

  • The hostname and port number for SMTP and IMAP. Your email provider will be able to give you these.

To connect your email account:

  1. Within Klenty, go to Settings > Email Settings > Email account > Add an email account.

  2. On the next screen, click on Other Email - SMTP/IMAP

  3. Enter the email address and password for the inbox you're trying to connect

  4. Klenty will look up your domain and try to get you set up

  5. If this doesn't work, return to this screen and click on Advanced Settings.

  6. On this screen, enter the information your email provider gave you.

To successfully connect your Gmail account using SMTP/IMAP, make sure to enable IMAP access. In your Gmail settings, go to Forwarding and POP/IMAP > IMAP access:

Enable Less Secure apps(Gmail)

For apps requiring IMAP details, you have to enable signing in to less secure apps.

You can do this from your Gmail Settings or click here.

Generate app password if 2-Factor Authentication is enabled

If you have 2-factor authentication enabled for your Gmail account, you need to generate an app password in Gmail for third-party applications and use that in your IMAP details. Here’s a guide to help generate your app password.


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