Klenty periodically checks your mailbox to see if you received any replies from your prospects. If it finds a reply, it logs this in the system and removes that prospect from the cadence.
When you receive a reply from your prospect:
The reply first comes to your mailbox.
Klenty then checks the "Inbox" folder of your mailbox for any potential replies.
When a reply is detected, Klenty logs it in the app and removes that prospect from the cadence.
Three necessary conditions for Klenty to track your replies:
It takes about 30 minutes for Klenty to track your replies in the mailbox. In case you do not find your reply in Klenty, check when you received this response in the mailbox.
Klenty can only track replies from the "Inbox" folder of your mailbox. Suppose the reply is moved to a different folder or archived. In that case, Klenty will not identify the reply, causing the cadence of follow-up emails to continue sending.
Klenty can track replies only when they come from email addresses stored in the system. If your prospects reply from an unknown address, we can't track their replies.