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Emails going to the "Errors" section of your Outbox?
Emails going to the "Errors" section of your Outbox?

Reasons why your emails don't get sent successfully

Ranjit C J avatar
Written by Ranjit C J
Updated over a week ago

You might be wondering why some scheduled emails don't get sent and instead land in your Outbox's Errors section. The following are 3 of the most common reasons you're likely to encounter:

1. Failed to send. Your email server has not accepted the email.

You will see this message when your email server fails to accept the message. Klenty does not have its own mail server; we use your email provider's server to send emails. Klenty tries sending emails until the server accepts them. However, after multiple attempts, the emails go to your Outbox's Errors section, if it continues to fail.

In order to send these emails, please head to Mailbox > Outbox > Errors > Change pagination to 100 > Select All > Retry. When you do this, the emails will get sent.

2. Incomplete prospect data in email content, {{ }} tags detected.

You will see this message whenever a prospect does not contain a value for the placeholder field you've used in your email template.

What do to when you see this error?

  • You can open the email, update the required value, and then click on the Overrule button to send the email

  • If there are multiple prospects with this error, then you can update the required value for all of the prospects by re-importing them. After that, you need to re-publish the cadence.

3. The domain is blacklisted by your admin

You will see this message whenever a prospect's domain has been added in the Blacklist Domains section found in Settings > Prospects.

However, if you want to overrule and send the email(s) to the prospect(s), you can head to Mailbox > Outbox > Errors > Select Mail(s) > Overrule.

4. Disconnected email

Emails can go to errors when you change the connected email address in Klenty. When you change the connected email address, the sender email address of the emails scheduled wouldn't match with the connected email address, resulting in errors.

To resolve this you can update the 'From' email address from the errors page.

Head to errors > select the errored emails > three-dotted button > update From-Id > select an email addres from the drop down > change.

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