Klenty's Multi-channel inbox consolidates all prospect communication in one space. When you connect channels such as Emails, Calls, LinkedIn, and Text messages to your Klenty account, communications from these channels will get populated into your Multi-channel inbox.

Mails

All the email responses from your prospects sent to your email address are received in the Mails tab of your Multi-channel inbox.

The email replies are further classified into 3 statuses:

  • Replies - captures responses from your prospects,

  • Auto-Replies - contains automated responses such as Out of office,

  • Bounces - filters out responses from Email Service Providers for bounced emails.

The respective emails will be tracked in the mentioned categories.

You can also change the status of the emails by clicking on Change Status.

From there, you can change the status of an email reply to any of the other available statuses.

The Auto-Replies section has an additional option to "Resume Cadence" when automated responses are received from prospects.

This feature is especially useful to keep the cadences running when you receive auto-replies such as Out of Office. Through this, you can bypass the Cadence setting, which stops the Cadences for prospects as soon as they send a reply.

Calls

All incoming calls, missed calls, and voicemails from your prospects will be displayed under the Calls tab of the Multi-channel inbox. You can also call back prospects and unsaved contacts from your Multi-channel inbox.

LinkedIn

All your LinkedIn responses from your prospects for the LinkedIn tasks that you executed through Klenty will get accumulated under the LinkedIn tab of the Multi-channel Inbox.

LinkedIn responses reflect here as and when you choose to Sync Responses from the LinkedIn plugin to Klenty.

Text Messages

Text replies from your prospects to your outbound text messages will be recorded in the Text Messages section of the Multi-channel inbox. When text messages are received from prospects, you can also view their Activity history from the Multi-channel inbox.

All

The All tab displays all the channels' responses in one consolidated view.

Multi-channel Inbox Filters

The Multi-channel inbox has four filters: Owner, Cadence Name, Date, and Outcome.

  1. You can click on the Filter icon (the funnel) in the top right corner of the screen to access the filters.

  2. Apply filters as needed in the Filter slider that appears.

Multi-channel Inbox View

The default view consists of the columns- From, Message, Date/Time, and Outcome.

You can view more columns- To, List, and Tags by clicking on the Table icon.

Select the necessary columns and click Done; the selected column will reflect on the table.

You can add prospects to a List or a Tag from the Multi-channel Inbox.

This option is available inside the More icon (the three dots) for the Mails tab alone.

For more help or queries, don't hesitate to contact support.

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