FAQ's : Call IQ

Most frequently asked questions around our call IQ and steps to troubleshoot

Karthik Natarajan avatar
Written by Karthik Natarajan
Updated over a week ago

This article is designed to provide you with swift and informative answers to the most commonly asked questions about Call IQ. Whether you're seeking clarification on key concepts or looking to address common concerns, we've organised this guide to ensure your inquiries are met with clarity and precision.

I don't see my Bot joining the video meetings?

  • This happens in general when the meeting is an impromptu call and not booked on your Calendar. Make sure the event is booked on your Calendar for the bot to be active

  • The calendar connection should be active - If you have recently changed your password or permissions, then your calendar might be in reconnect state

  • If it's one of your internal meetings - Check if you have bot settings enabled to record the internal meetings and the domain is added under the settings

  • If the organizer does not have enough credits to record and transcript the meeting

Meeting booked on my calendar but not showing in Call IQ page?

  • Please check if your Calendar connected to Call IQ is in reconnect state or disconnected. If the connection status is not good, then the meetings will not be synced

  • To check this, please navigate to the Call IQ settings --> Integrations ---> Calendar connection

  • You will also get a notification banner on top of your home page

Do Call IQ record from any meeting location?

  • Right now we support the following meeting locations: Google Meet, Microsoft Teams, Zoom

  • However, our product team is working on adding more meeting location as per your requirements - Are you looking to integrate with some other tool? Drop your request here

My Bot name keeps changing?

  • Bot Name under the settings page is a team level setting. If you are part of a team and someone in your team renames it, then it will reflect for your bots as well

Will I get an email notification after each meeting?

  • Yes, Klenty will send email notification to the organiser once the meeting transcript is available.

  • We also provide other email notifications including daily summary/ digest emails, if someone mentions you on the comments

How many users can I have in my team?

  • You can have unlimited number of users in your Call IQ team. By default the users are created in Free plan

  • As an owner/ Admin, you can assign licenses to the users in your team

  • This can be done from the Call IQ settings page --> Team Settings. Choose the drop down next to the users and assign licenses

How long does it take for the transcript to process?

  • This is based on the duration of the call. If the call exceeds more than an hour, then wait for a few mins for the transcript to show up on the account

  • For audio calls, it happens instantly

Will my recording get deleted after certain period of time?

  • We have a data retention period for all your recordings and transcripts. This differs based on the plan you have chosen.

  • If you are choosing our Starter plan, then the recording can be accessed for 1 year

  • If you are choosing our Pro plan, then the recording can be access for 2 years

If your query is not resolved by our predefined answers, feel free to reach our support team via in app chat or drop an email to support@klenty.com

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